Frequently Asked Questions
Are there any hidden charges when I make purchase online?
There are no hidden charges when you make purchase on www.aprilvines.com. The price you see on the product page is just what you pay.
What are your accepted payment methods?
We accept the following payment methods: credit cards (Visa and MasterCard), USSD, Bank Transfer and Cash or Card Payment on Delivery* (Delivery fee must be paid in advance for Payment on Delivery).
How do I get a receipt?
You will receive an electronic receipt on your registered Phone number (via SMS) or via Email for ALL payments. You also get a copy of the confirmation order that summarizes your order and the payment details. When your shopping basket is delivered, you will be given a detailed delivery note of your received order by the deliver personnel.
Am I safe to conduct any online transactions?
Yes, your safety is our priority. All the details and information provided by you on www.aprilvines.com is secured and is encrypted. Please be rest assured that information is not shared with by any 3rd party.
Do I have to register before I can shop?
For your convenience, if you do not wish to register you can browse our e-shop and add to your cart as a Guest. However, we highly recommend you register with us as you will notified about the upcoming deals and promotions and also be eligible to enjoy regular benefits.
How do I add to, or amend my order?
Once your order is confirmed and you have received the order confirmation, you cannot change this order.
How will I know that you have received my order?
Once you complete the checkout process, the order confirmation page will appear with your order reference. Please note down the order reference in case you need to contact us. Furthermore, you will receive a confirmation order on your registered email confirming your order. Accordingly, please be sure you provide your valid and correct email address on the order form so we can be sure to deliver a confirmation to you.
Can I order to a different address?
Yes, your delivery address can be different from the billing address.
How long does it take to receive my order after I have placed it online?
All orders are prepared as soon as the order is received. However please note that we can only guarantee that orders placed after 2pm may not be delivered the same day. We guarantee Same-day delivery for ALL our confirmed orders placed before 2pm. Monday to Saturday.
What are your delivery cost?
Delivery costs vary depending on the delivery address and location. Delivery price is automatically added to your shopping cart when you select your location.
What if I need to change my address or suspend delivery of my order?
Please reach our customer service team within the same day. Our customer service personnel will be happy to serve you.
How can I track my order?
You can reach our customer service at any time. We’ll be happy to serve you.
Who can receive my delivery?
Anyone available at the given delivery address.
What if my delivary is late?
Please reach our customer service as soon as possible and we will be happy to serve you.
What if I received the wrong item?
The driver will do his best to replace it immediately. If the driver has left, please reach our customer service as soon as possible.
I am having problem registering?
Please reach out to us via email ([email protected]) or Phone (+2348034152059)
What if I forgot my password?
If you have forgotten your password, you can create a new one by clicking on the “Forgot your password?” Link under the email field. You will receive an email in your email box with a link to create a new password.
How do I change my address?
In ‘My Account’ page, go to Address book, you will be able to edit your address.
How do I update my personal details?
Go to www.aprilvines.com log in and go to ‘My Account’ page, go to Account Information, you will be able to change/update your details